Terms & Conditions

• Payment methods accepted include e-deposit, wire transfer, Visa, MasterCard & Cheques (oac).
• For initial first time orders full payment is required before the order is shipped.
• Freight will be calculated & charged on invoice unless otherwise specified. Residential area deliveries surcharge may apply.
• All sales final. All returns require authorization and are subject to 25% restocking charge.
• No Returns/Exchanges Accepted After 30 Days of Purchase. No Exceptions.
• Credit Note (no refund) will be issued on all returns/exchanges.
• All return shipping is the responsibility of the buyer.
• Return shipping can be purchased through us at a discounted rate.
• All returns should be in original packing, undamaged & linens unwashed.
• All returns, including samples, must be in original condition; any damaged items will not be accepted & will be invoiced.
• Any custom, non-stocking & bulk orders cannot be cancelled, exchanged or returned once confirmed & processed.
• Any volume/bulk orders (over $3000) 50% deposit is required, remaining balance due before delivery unless otherwise stated.

• Any custom orders (Contract fabrics, mattresses, beds, furniture etc.) 50% deposit is required, remaining balance due before delivery unless otherwise stated.
• All deliveries shipped via courier will reach within 1-10 business days based on the proximity of the delivery location.
• Any time sensitive or rush deliveries must be notified at the time of order. Freight charges will be different for those deliveries.
• Deliveries weighing more than 200 lbs. May be shipped via trucking company to save freight cost.
• Any use of truck equipment (tail gate, appointment for delivery, hand bombing etc.) Will be subject to extra charge.
• Warehouse pick-up hours are 10am – 4pm Monday – Friday.
• All prices are subject to change without notice. E.&O.E sales terms & conditions.
• Damaged or missing products must be notified by the customer within 24 hours after receipt of the goods with supportive documents.
• Any credits or refunds will be processed after the claim is settled with the freight companies.
• Sample Orders – We do not charge for samples of products that are valued below $10 and only shipping costs must be paid.
• Sample Orders – On subsequent order of over $1000 (before taxes), a credit for the initial sample order amount (maximum $50 credit) will be applied.
• Sample Orders – On subsequent order of over $500 (before taxes), a credit for initial sample order amount (maximum $25 credit) will be applied.